Cancellation policy

Refund/Return Policy

We want every player happy with their purchase. If something goes wrong, we’ll make it right.

Eligibility

Refunds are available for:

  Orders returned within   15 days   under our Return Policy.
  Orders cancelled before shipment.
  Defective or damaged items reported within   7 days   of delivery.

Process

Once we receive and inspect your return, we’ll notify you by email.
Approved refunds are processed to your   original payment method   within   5–10 business days  .

Non-Refundable Items

  Gift cards
  Final-sale or clearance items
  Shipping fees (unless the item was defective or incorrect)

Late or Missing Refunds

If you haven’t received your refund after 10 business days, check with your bank or card provider.
If you still need assistance, email   [support@pk-ball.com](mailto:support@pk-ball.com)  .